Actually, Marcelle and I were able to “benchmark” your performance in guiding tours with our 5 day tour through Yunnan. The management of that tour was only mediocre compared to yours with delayed departures from hotels and ongoing problems with members’ documentation at hotels. At one point somewhere near Shangri La [Xianggelila] the tour was held up for two hours while the organisers argued about who was to pay for the increased price of diesel. The guides were friendly and helpful but they were not of the same calibre as your team of Lin, Ally, Richard Helen etc and were lost when it came to questions about the land. (We were delighted to be able to catch up with Ally again when we returned to Hohhot for the International Grasslands Congress.}
Your service, HQ, was just so much more professional and pleasant - a sincere thank you for making our trip such an enjoyable and informative one.
I’m not sure whether we will ever make it back to China in the near term, but our two children most certainly will. When they do, you will be first person they will be calling on for any assistance with tours that they may need.
Best wishes HQ!
Pat & Marcelle Garden